Frequently Asked Questions
FAQ –Residential
Q: Can I pay my bill online?
A: Yes, you can pay online with American Express, MasterCard, Visa, Checking or Savings accounts. There is no additional fee for this service.
Q: What methods of payment do you accept by phone?
A: We accept American Express, Visa and MasterCard by phone. There is no additional charge to pay by phone. Call 208-642-2629.
Q: Someone is illegally dumping in my container, who do I contact?
A: If you live in town call your city government. If you live in a rural area, call Hardin at 208-642-2629.
Q: What if I have extra trash, bulky items or need a special pickup?
A: Please contact our office to schedule for extra trash, bulk items, or special pickup. Additional fees may apply.
Q: What are your office hours?
A: Office Hours are Monday-Friday: 8:00am – 4:00pm
Q: What do I do if I’m going on vacation?
A: Before you go on vacation, please call 208-642-2629 to learn if or how your bill will be affected.
Q: What is considered Household Hazardous Waste (HHW) and where can I learn more about it?
A: Visit the Idaho Dept of Environmental Quality website regarding Household Hazardous Waste.
Q: Where can I learn more about Electronic Waste or e-waste?
A: Visit the Idaho Dept of Environmental Quality website regarding electronic waste.
FAQ - Commercial
Q: Someone is illegally dumping in my container, who do I contact?
A: If you live in town, call your city government. If you live in a rural area call Hardin Sanitation at 208-642-2629.
Q: What if I have extra trash, bulky items or need a special pickup?
A: Please contact our office to schedule for extra trash, bulk items, or special pickup. Additional fees may apply.
Q: Can I pay my bill online?
A: Yes, you can pay online with American Express, MasterCard, Visa, Checking or Savings accounts. There is no additional fee for this service.
Q: What methods of payment do you accept by phone?
A: We accept American Express, MasterCard and Visa by phone. There is no additional charge to pay by phone. Call 208-642-2629.
Q: What are your office hours?
A: Office Hours are: Monday-Friday: 8:00am – 4:00pm
FAQ – Roll-Off
Q: What debris is considered construction waste?
A: Woods, vegetation, wall & floor coverings, plaster, metal scraps, furniture, wiring, etc
Q: What size roll-off can I have for my roofing job?
A: 20 yard roll-offs are provided for asphalt roofing as well as concrete & dirt jobs.
Q: Can I set the roll-off in the street in front of my house?
A: Many of our service areas require permits; please inquire by phone for your area.
Q: Can the charges for a roll-off at my home be added to my trash bill?
A: Roll-offs are all prepaid services, but we do not require you to have our trash service to use our roll-offs.
Q: Can I throw tires and appliances away in a roll-off?
A: Tires are not accepted in Canyon County but they are in Payette & Washington counties—additional charges will apply. Appliances are allowed but additional fees will apply.
Q: Can I pay my bill online?
A: Yes, you can pay online with American Express, MasterCard, Visa, Checking or Savings accounts. There is no additional fee for this service.
Q: What methods of payment do you accept by phone?
A: We accept MasterCard and Visa by phone. There is no additional charge to pay by phone. Call 208-642-2629.
Q: What are your office hours?
A: Office Hours are Monday-Friday: 8:00am – 4:00pm